At CuppaPug , we take cancellations seriously. We understand that sometimes unforeseen circumstances arise which prevent you from attending a session you have booked. However, due to the terms and conditions of our company, we cannot issue refunds for cancellations made after 48 hours of the booking.

That being said, we are committed to providing you with the best possible service and will do everything in our power to make sure you get the most out of your experience with us. If you are unable to attend a session due to extenuating circumstances, with a minimum of 24 hours notice we can look to reschedule your booking based on availability.

Your confirmation email sent 24 hours before your booking is the final confirmation of your booking. No refunds or reschedules will be made after this time.

We believe that this approach strikes a fair balance between protecting our business and ensuring our customers receive the highest level of service.

Any changes made to your booking will incur a £2.50 admin fee.

bottom of page